FAQ
Frequently asked questions
Is there a shuttle to the hot bath (Yumekodo Owase)?
We offer a free shuttle from the hotel to Yumekodo Owase, a bathing facility using deep-sea water with a food court (reservation required). Please book at the front desk by 5:00 pm on the day. You can choose your pick-up time to Yumekodo Owase up to 7:00 pm and your return time to the hotel up to 8:00 pm.
Do you serve breakfast and dinner?
Breakfast is served 6:30–9:00 (last entry 8:50) at Restaurant SOLEIL on the 1st floor, and it is included free with all plans (excluding some dates). Enjoy a harbour-town breakfast such as Owase red sea bream rice and dried fish. To reduce food waste, breakfast is served either as a buffet or as a Japanese set meal (you cannot choose which). The hotel does not serve dinner and has no restaurant for dinner. There are not many restaurants or convenience stores near the hotel, so please see our Area Guide for dinner options.
Can I send my luggage ahead?
Yes. However, refrigerated or frozen items cannot be accepted. Write your stay date and the guest's full name on the shipping label, and have it arrive on the day of your stay.
Where can I park a motorcycle or bicycle?
Please park motorcycles in the lot behind the hotel. Covered paid parking is also available. Bicycles may be brought into your room after cleaning off any dirt (except the Japanese-style room and the Japanese-style suite).
Can I bring fishing gear or my catch into the hotel?
We are sorry, but fishing gear and caught fish cannot be brought into the hotel.
How do I change or cancel my booking?
Until the day before your stay: if you booked online, please make changes or cancellations by 21:00 on the day before your stay through the site you booked on (for bookings made on this website, use the "View, change or cancel a reservation" page). We cannot accept changes or cancellations by phone during this period. On the day of your stay: please call us to change or cancel (changes are accepted until 15:00 that day). Reservations for 10 or more guests: a cancellation fee of 20% of the accommodation charge applies from two weeks before the date of your stay.
Is there parking?
Free parking for 30 regular vehicles (under 3 tons), behind the hotel. If your vehicle is 3 tons or more, please book by the day before. We will guide you to a nearby paid lot (1,000 yen per night) and drive you to the hotel. Two covered paid spaces are also available.
Can I go out late at night or early in the morning?
You can come and go 24 hours a day. The front entrance is locked from 10:00 pm to 6:30 am; during these hours, please unlock it yourself with the security key. The front desk is open from 6:30 am to 10:00 pm.
What are the check-in and check-out times?
Check-in is from 3:00 pm to 10:00 pm (if you will arrive after 10:00 pm, please contact us in advance), and check-out is by 10:00 am.